/* PouchSpot chat widget. Brand: warm ivory #fffef2 base, warm black text,
   muted earthy accents. No pure white, no default sans stacks. */

.psc-root {
  --psc-bg: #fffef2;
  --psc-ink: #1a1a1a;
  --psc-ink-soft: #55524a;
  --psc-parchment: #f3eee0;
  --psc-line: #e3ddc9;
  --psc-accent: #a85a32; /* terracotta, links and small touches only */
  --psc-serif: Georgia, 'Times New Roman', serif;
  position: fixed;
  z-index: 2147483000;
  bottom: 20px;
  left: 20px;
  font-family: var(--psc-serif);
  color: var(--psc-ink);
  line-height: 1.45;
}

.psc-root *, .psc-root *::before, .psc-root *::after { box-sizing: border-box; }

/* Launcher */
.psc-launcher {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: none;
  background: var(--psc-ink);
  color: var(--psc-bg);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 14px rgba(26, 26, 26, 0.28);
  transition: transform 0.15s ease;
}
.psc-launcher:hover { transform: scale(1.05); }
.psc-launcher svg { width: 26px; height: 26px; }

/* Panel */
.psc-panel {
  display: none;
  position: absolute;
  bottom: 72px;
  left: 0;
  width: 372px;
  max-width: calc(100vw - 32px);
  height: 560px;
  max-height: calc(100vh - 110px);
  background: var(--psc-bg);
  border: 1px solid var(--psc-line);
  border-radius: 14px;
  box-shadow: 0 12px 40px rgba(26, 26, 26, 0.22);
  flex-direction: column;
  overflow: hidden;
  transform-origin: bottom left;
}
.psc-root.psc-open .psc-panel {
  display: flex;
  animation: psc-panel-in 0.28s cubic-bezier(0.2, 0.9, 0.3, 1.15);
}
@keyframes psc-panel-in {
  from { opacity: 0; transform: translateY(14px) scale(0.94); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}

.psc-header {
  padding: 16px 18px 12px;
  border-bottom: 1px solid var(--psc-line);
  background: var(--psc-bg);
}
.psc-title {
  margin: 0;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}
.psc-subtitle {
  margin: 3px 0 0;
  font-size: 12.5px;
  color: var(--psc-ink-soft);
}
.psc-close {
  position: absolute;
  top: 12px;
  right: 12px;
  border: none;
  background: none;
  color: var(--psc-ink-soft);
  font-size: 20px;
  line-height: 1;
  cursor: pointer;
  padding: 6px;
  font-family: var(--psc-serif);
}
.psc-close:hover { color: var(--psc-ink); }

/* Messages */
.psc-messages {
  flex: 1;
  overflow-y: auto;
  padding: 14px 14px 6px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  scrollbar-width: thin;
}
.psc-msg {
  max-width: 86%;
  padding: 9px 13px;
  border-radius: 12px;
  font-size: 14.5px;
  white-space: pre-wrap;
  word-wrap: break-word;
  animation: psc-msg-in 0.22s ease-out;
}
@keyframes psc-msg-in {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}
.psc-msg a { color: var(--psc-accent); text-decoration: underline; word-break: break-all; }
.psc-msg-assistant {
  align-self: flex-start;
  background: var(--psc-parchment);
  border: 1px solid var(--psc-line);
  border-bottom-left-radius: 4px;
}
.psc-msg-user {
  align-self: flex-end;
  background: var(--psc-ink);
  color: var(--psc-bg);
  border-bottom-right-radius: 4px;
}
.psc-typing {
  align-self: flex-start;
  display: flex;
  gap: 5px;
  padding: 12px 14px;
  background: var(--psc-parchment);
  border: 1px solid var(--psc-line);
  border-radius: 12px;
  border-bottom-left-radius: 4px;
  animation: psc-msg-in 0.22s ease-out;
}
.psc-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--psc-ink-soft);
  animation: psc-dot-bounce 1.2s infinite ease-in-out;
}
.psc-dot:nth-child(2) { animation-delay: 0.15s; }
.psc-dot:nth-child(3) { animation-delay: 0.3s; }
@keyframes psc-dot-bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.45; }
  30% { transform: translateY(-5px); opacity: 1; }
}

@media (prefers-reduced-motion: reduce) {
  .psc-root *, .psc-root { animation: none !important; transition: none !important; }
}

/* Answer rating */
.psc-rate {
  display: flex;
  gap: 2px;
  margin: -6px 0 0 6px;
}
.psc-rate-btn {
  border: none;
  background: none;
  color: var(--psc-ink-soft);
  opacity: 0.5;
  cursor: pointer;
  padding: 4px;
  transition: opacity 0.15s ease, color 0.15s ease;
}
.psc-rate-btn svg { width: 14px; height: 14px; display: block; }
.psc-rate-down svg { transform: rotate(180deg); }
.psc-rate-btn:hover { opacity: 1; }
.psc-rate-done .psc-rate-btn { cursor: default; opacity: 0.18; }
.psc-rate-done .psc-rate-sel { color: var(--psc-accent); opacity: 1; }

/* Handoff form */
.psc-form {
  align-self: stretch;
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 12px;
  background: var(--psc-parchment);
  border: 1px solid var(--psc-line);
  border-radius: 12px;
  animation: psc-msg-in 0.22s ease-out;
}
.psc-form-email,
.psc-form-details {
  border: 1px solid var(--psc-line);
  border-radius: 8px;
  background: var(--psc-bg);
  color: var(--psc-ink);
  font-family: var(--psc-serif);
  font-size: 14px;
  padding: 8px 10px;
  outline: none;
  resize: none;
}
.psc-form-email:focus,
.psc-form-details:focus { border-color: var(--psc-ink-soft); }
.psc-form-send {
  border: none;
  background: var(--psc-ink);
  color: var(--psc-bg);
  border-radius: 8px;
  padding: 9px 12px;
  font-family: var(--psc-serif);
  font-size: 14px;
  cursor: pointer;
}
.psc-form-send:disabled { opacity: 0.45; cursor: default; }
.psc-form-error {
  font-size: 12.5px;
  color: var(--psc-accent);
}
.psc-form-privacy {
  font-size: 11px;
  color: var(--psc-ink-soft);
  text-align: center;
}

/* Address change form */
.psc-aform { gap: 6px; }
.psc-arow { display: flex; gap: 8px; }
.psc-arow .psc-afield { flex: 1; min-width: 0; }
.psc-afield {
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.psc-afield span {
  font-size: 11px;
  color: var(--psc-ink-soft);
}
.psc-afield input,
.psc-afield select {
  border: 1px solid var(--psc-line);
  border-radius: 8px;
  background: var(--psc-bg);
  color: var(--psc-ink);
  font-family: var(--psc-serif);
  font-size: 13px;
  padding: 6px 8px;
  outline: none;
  width: 100%;
  box-sizing: border-box;
}
.psc-afield input:focus,
.psc-afield select:focus { border-color: var(--psc-ink-soft); }
.psc-a-fields { display: flex; flex-direction: column; gap: 6px; }
.psc-a-confirm { display: flex; flex-direction: column; gap: 8px; }
.psc-aform [hidden] { display: none !important; }
.psc-a-confirm-q { font-size: 13.5px; color: var(--psc-ink); }
.psc-a-summary {
  border: 1px solid var(--psc-line);
  border-radius: 8px;
  background: var(--psc-bg);
  color: var(--psc-ink);
  font-family: var(--psc-serif);
  font-size: 13.5px;
  line-height: 1.5;
  padding: 10px 12px;
  white-space: pre-line;
}
.psc-a-editbtn {
  background: transparent;
  color: var(--psc-ink);
  border: 1px solid var(--psc-line);
}

/* Quick questions */
.psc-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 4px 14px 10px;
}
.psc-chip {
  border: 1px solid var(--psc-line);
  background: var(--psc-bg);
  color: var(--psc-ink);
  font-family: var(--psc-serif);
  font-size: 12.5px;
  padding: 6px 11px;
  border-radius: 999px;
  cursor: pointer;
}
.psc-chip:hover { background: var(--psc-parchment); }

/* Input. The !important height/padding rules keep the storefront theme's own
   textarea/button styles from inflating the row (which squeezed the messages
   area and forced a scrollbar on the greeting). */
.psc-inputrow {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 8px 10px;
  border-top: 1px solid var(--psc-line);
  background: var(--psc-bg);
}
.psc-root .psc-input {
  flex: 1;
  border: 1px solid var(--psc-line) !important;
  border-radius: 10px;
  background: var(--psc-bg);
  color: var(--psc-ink);
  font-family: var(--psc-serif);
  font-size: 14px !important;
  line-height: 1.4;
  height: 40px !important;
  min-height: 40px !important;
  max-height: 40px;
  padding: 9px 12px !important;
  margin: 0 !important;
  resize: none;
  outline: none;
  box-shadow: none !important;
  overflow: hidden;
}
.psc-root .psc-input:focus { border-color: var(--psc-ink-soft) !important; }
.psc-root .psc-send {
  border: none !important;
  background: var(--psc-ink);
  color: var(--psc-bg);
  border-radius: 10px;
  height: 40px !important;
  min-height: 40px !important;
  padding: 0 14px !important;
  margin: 0 !important;
  font-family: var(--psc-serif);
  font-size: 13.5px !important;
  letter-spacing: normal !important;
  text-transform: none !important;
  cursor: pointer;
  flex-shrink: 0;
}
.psc-send:disabled { opacity: 0.45; cursor: default; }

.psc-disclaimer {
  padding: 2px 14px 8px;
  font-size: 10.5px;
  color: var(--psc-ink-soft);
  text-align: center;
}

@media (max-width: 480px) {
  .psc-root { bottom: 14px; left: 14px; }
  .psc-panel {
    position: fixed;
    inset: auto 8px 78px 8px;
    width: auto;
    height: min(560px, calc(100vh - 100px));
  }
}